Nearly all businesses need to ensure that their inbound customer calls can be answered. However, many of the solutions on offer today do not provide that kind of reliability. For example, a hosted solution connected via the Internet can suffer these issues:-
- If the Internet is slow, voice quality may actually break up
- Some connections have low service levels
- If the hosted solution goes down then no calls can be made
We provide a Business Continuity service that divert calls – either automatically or instigated manually depending on the fault and customer requirement. We can also install high resilient connections to your premises giving you higher service reliability.