Privacy Policy

Naked Telecom Privacy Policy

The privacy of our visitors is of extreme importance to us. Our privacy policy is to advise you about how we collect, use, and protect the Personally Identifiable Information (hereinafter defined) that you provide to us through our
if you use our services (“our Services”), and if you contact us or we contact you about our Services. It also applies to visitors to our websites (“our Websites”).

Under Article 13 and 14 of the General Data Protection Regulations (GDPR) we are required to make you aware of what data we collect, why we need it, how we use it, who has access to it, who we share it with and how long we will keep it for.

The data controller is Naked Telecom Ltd (“we”, “us”, or “our”). We can be contacted at 29 Horsecastles Lane, Sherborne, DT9 6BU on or telephone 01935 318318.


1.1We may collect and process the following data about you:

1.1.1Information that you give us.You may give us information about you by filling in forms (e.g. Opt In forms) on our site ( or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our services, search for a product, request for a quotation, place an order, participate in discussion boards or other social media functions on our site, enter a competition or promotion or enters details from customer surveys, and when you report a problem with our site or Services. The information you give us may include:

  • your name
  • address
  • phone number
  • email address
  • your business type
  • payment information such as bank details, direct debit, debit card details that you provide us
  • information about financial associates in the case of partnerships
  • information about how you use our Services (including but not limited to call traffic, location data and billing information)
  • Call Detail Records (CDRs) which typically include the numbers you call and receive calls from, the date, call length time and call cost
  • information about your browsing behaviour on our Websites and information when clicking on one of our adverts
  • information you provide on your Resume or CV when seeking employment or a contract position with Naked Telecom

1.1.2 Information That We Do Not Collect or Use. We only collect and use information that is necessary to provide our Services to you. We do notcollect or use (not limited):

  • record telephony conversations. On the rare occasion that we do, we will seek your consent prior to any recordings
  • roaming information (such as the country you were in) as we currently do not provide mobile phone services
  • collect any Credit Card information. Any payments made to us via PayPal obfuscate your Credit Card information so we will not know your Credit Card details
  • We do not sell or pass your Personal Information to any third party (unless you give us your consent at the time for any third party supplier recommendations that we make that be of interest to you)

1.1.3 Visitors to our Websites We may use behaviour tracking technology for visitors to our Websites. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. We may also track click-through links in emails we send.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

a. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

b. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) , and methods used to browse away from the page and any phone number used to call our customer service number. This information is used to analyse trends, administer the site, track user’s movement around the site, and gather demographic information.

1.1.4 Information we receive from other sources.We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, network service providers and billing services) and may receive information about you from them.

1.1.5 Cookies and Web Beacons. We do use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customise Web page content based on visitors browser type or other information that the visitor sends via their browser, this distinguishes you from other users of our website and helps us to provide you with a good experience when you browse our website.


2.1This website may accept forms of cash advertising, sponsorship, paid insertions or other forms of compensation. The compensation received may influence the advertising content, topics or posts made in this website. That content, advertising space or post may not always be identified as paid or sponsored content.

2.2The owner(s) of this website may be compensated to provide opinions on products, services, websites and various other topics. Even though the owner(s) of this website receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on this website are purely the author. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.


3.1Any of the information we collect from you may be used in, but not limited to, the following ways:

3.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us

3.1.2to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about

3.1.3to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you or to provide you with information about the product or service you purchased. This may include, but is not limited to, information about product or service updates, new features, or information that we believe you may find interesting. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you are happy for us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box on the form on which we collect your data to Opt In

3.1.4to notify you about changes to our service, and

3.1.5to ensure that content from our site is presented in the most effective manner for you and for your computer.

3.1.6 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purpose

3.1.7to improve our site to ensure that content is presented in the most effective manner for you and for your computer

3.1.8to allow you to participate in interactive features of our service, when you choose to do so

3.1.9as part of our efforts to keep our site safe and secure

3.1.10to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you if you have Opted In to receive marketing information from us


4.1We may share your Personal information with our suppliers. We may share your information with selected third parties including:

4.1.1Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you

4.1.2Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others

4.1.3Analytics and search engine providers that assist us in the improvement and optimisation of our site

4.1.4Credit reference agencies for the purpose of assessing your credit score where this is a condition of us or one of our Suppliers entering into a contract with you or to provide you with financial lease services

4.1.5 If Naked Telecom Ltd or substantially all of its assets are acquired by a third party, in which case Personal data held by it about its customers maybe one of the transferred assets

4.1.6 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Naked Telecom Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4.3 We implement a variety of security measures to maintain the safety of your personal information. We will not sell, provide, or transfer you email address to others.

4.4 Naked Telecom does NOT sell or provide for free any customer information that we have obtained to a third party for their marketing purposes.


5.1The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our Suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of Support services. By submitting your personal data, you agree to this transfer, storing or processing. Naked Telecom Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy policy.

5.2All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.3Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


6.1You have the right to ask us not to process your Personal data for marketing purposes. We will request your consent before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain Opt In boxes on forms we use to collect your data. You can also exercise the right at any time by contacting us at

6.2 Our automated Email sequences will provide a link for you to be able to unsubscribe at any time. We will then remove your Personal information from the corresponding Email List. 

6.3 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own Privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


7.1You have the right to access information held about you. Any access request may be subject to a fee to meet our costs in providing you with details of the information that we hold about you.


8.1This website does not provide services or sell products to children under the age of 18.

8.2If we discover we have received any information from a child under the age of 18 in violation of this policy, we will delete that information immediately. If you believe we have received any information from or about anyone under the age of 18, please contact us at the address listed below.


Questions, comments and requests regarding this Privacy policy are welcomed and should be addressed to

Naked Telecom Ltd

29 Horsecastles Lane,



Tel: 01935 318318

This policy is effective as of 12 March 2020.

© the Naked Telecom name and logo are copyright protected. All rights reserved. Naked Telecom Limited. Company House Registration Number: 08552616 Registered Office: 29 Horsecastles Lane, Sherborne, Dorset. DT9 6BU.